How can we help you today?

Solution home SarahMcLachlan.com Help

Questions About Our Ticket Sales

Can I get a refund on tickets I have purchased through SarahMcLachlan.com?
No, unfortunately we are unable to accommodate ticket refunds.
Wed, 21 Nov, 2018 at 4:47 PM
Can I transfer my tickets to someone else?
No, unfortunately we are unable to accommodate ticket transfers. If you are buying tickets as a gift for someone else, please include the name of the p...
Wed, 21 Nov, 2018 at 4:48 PM
Can I exchange tickets I have purchased through SarahMcLachlan.com for a different show?
No,unfortunately we are unable to accommodate ticket exchanges.
Wed, 21 Nov, 2018 at 4:48 PM
What happens if I purchased tickets from SarahMcLachlan.com and the show is cancelled?
In the event that a show is cancelled, we will email you and issue you a refund for the cost of your tickets plus the service charge. The ticket transaction...
Wed, 21 Nov, 2018 at 4:49 PM
What happens if I purchased tickets from SarahMcLachlan.com and the show is postponed or the date changed?
Your original tickets will be honoured on the new show date. Should you be unable to attend the new date, we will credit you the cost of your tickets plus t...
Wed, 21 Nov, 2018 at 4:50 PM
Who do I contact if I have questions about my tickets?
If you have questions about your ticket purchase, please open a new support ticket for assistance and be sure to include your order number.
Wed, 21 Nov, 2018 at 4:51 PM
How do I get my unique presale code?
To receive your unique code, please sign up for the mailing list and forward your confirmation to help@sarahmclachlan.com. Once you've done so, we can p...
Wed, 21 Nov, 2018 at 4:53 PM