Questions About Our Ticket Sales

How do I buy tickets from SarahMcLachlan.com? Do I need an account or password?
No presale code is required to purchase SarahMcLachlan.com presale tickets, however you must be registered with the website and logged in to see presale inf...
Wed, 21 Nov, 2018 at 4:38 PM
Do you offer accessible seating?
Because individual venues handle accessible seating in different ways, we don’t have a standard process for handling accessible seating requests. Sometimes ...
Wed, 21 Nov, 2018 at 4:39 PM
I see the tickets I want but there is no button allowing me to add them to my cart. Why?
It is possible that the tickets you are viewing are not on sale yet or the tickets are sold out. The sale start time will be clearly listed on the product pa...
Wed, 21 Nov, 2018 at 4:40 PM
Can I select my seats?
No. Ticket orders on SarahMcLachlan.com are assigned on a first-come, first-served basis. This means the best seats in the house are generally assigned to th...
Wed, 21 Nov, 2018 at 4:41 PM
How and when will I find out where my seats are?
The exact seat location will be sent to you via email within two-three weeks of your ticket purchase. Seats are assigned on a first-come, first-serve basis....
Wed, 21 Nov, 2018 at 4:42 PM
How will I get my tickets?
Tickets will either be mailed or will need to be picked up, usually on the day of the show, from the venue. How you will receive your tickets will be clearly...
Wed, 21 Nov, 2018 at 4:43 PM
I purchased tickets that were listed as "pick up." What does this mean? Will I receive instructions on how to pick up my tickets?
This means that your tickets will need to be picked up in person at the venue. These tickets are to be picked up at the venue on THE DAY OF THE SHOW ONLY. ...
Wed, 21 Nov, 2018 at 4:44 PM
When I purchased my tickets, the delivery method was listed as "mail" but I'm now told that the tickets are only available for pick up at the venue. Why?
There are several reasons why we might change from mailing the tickets to you to having you pick them up at the venue. The most common reason is that there ...
Wed, 21 Nov, 2018 at 4:45 PM
Do I pay for the delivery of my tickets?
SarahMcLachlan.com covers all costs associated with delivering your tickets to you.
Wed, 21 Nov, 2018 at 4:45 PM
I didn't receive the tickets I purchased through SarahMcLachlan.com. What do I do?
If your tickets were supposed to be mailed and you have not received them two weeks prior to show date, please open a new support ticket for assistance and b...
Wed, 21 Nov, 2018 at 4:46 PM